Contact Us
South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.
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Reservations
Email Address: ReservationsJNB@flysaa.com
Or give us a call:
Tel : +27 11 978 1111
Office Hours : Daily, 06h00 to 22h00 (GMT +2)
Open weekends and South African Public Holidays
Customer Services
Twitter: @flysaa_care
The Care Team of Excellence! We offer you Personalized Customer Support, Attend to all your General Queries ,Travel Info & Great conversations.
Mon - Fri 07:00-19:00 Sat & Sun 07:00-16:00 (GMT+2)
Email Address: SAAcustomerservice@flysaa.com
Office Hours: Weekdays, 08h00 - 16h30 (GMT +2)
Closed weekends and South African Public Holidays
Voyager
Email Address :voyager@flysaa.com
Or give us a call:
Tel: +27 11 978 1234
Office Hours: Weekdays, 07h00 to 21h00 (GMT)
Saturdays, Sundays and South African Public Holidays 08h00 – 14h00
Baggage Service
(Lost/damaged)
Email Address : Baggageservices@flysaa.com
Or give us a call:
Tel: +27 11 978 2888
Office Hours: Daily, 08h00 to 16h30 (SAST)
Open weekends and South African Public Holidays
Refunds
Email Address: OnlineRefunds@flysaa.com
Or give us a call :
Tel: +27 11 978 1786
Office Hours: Weekdays, 08h00 to 16h30 (GMT),
Closed weekends and South African Public Holidays
Cargo
Email Address: SAACargoReservations@flysaa.com
Or give us a call:
Tel: +27 11 978 3366
Office Hours: Weekdays, 07h00 to 19h00 (GMT)
Saturdays and Sundays, 07h00 to 14h00
Public Holidays, 07h00 to 14h00
Website Queries
Email Address:webhelp@flysaa.com
For local SAA offices across South Africa, please click here.
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Cote D'Ivoire
General enquiries
GSA
Tel: +225 20 30 10 20 or +225 20 30 10 22
Cell: +225 58 00 99 99
Fax: +225 20 21 85 33
South African Airways c/o General Sales Agent(GSA), Immeuble Aniaman, Av.Lamblin RDC, Plateau, Abidjan, Cote D'Ivoire.
Opening hours: Mon - Fri 08:00 - 17:00 and Sat 09:30 - 12:00
F.H.B. International Airport
Tel: +225 21 58 66 30
Fax: +225 21 58 66 30
South African Airways, F.H.B. International Airport, 1st Floor, Abidjan
Democratic Republic of Congo
In Kinshasa
16 Avenue, Lukusa
Immeuble Le Palmier -Gombe Kinshasa.
Tel. +243 853 800 895,
850 191 345
Egypt
General enquiries
Tel: +202 257 95008
Fax: +202 257 44212
South African Airways, Talaat Harb Street, Tahir Sq, Cairo, Egypt
Opening hours: Daily 09:00 - 17:00
Ethiopia
Century Travel Services
Cell: +251 (0) 91 151 0961
Tel: +251 (0) 11 5 537880/537881
Fax: +251 (0) 11 5534849
South African Airways c/o Century Travel Services, Bole Road Opposite Sunshine Building, Kirkos Sub City Kebele 20, House No. 506/h, P.O.Box 8449, Addis Ababa, Ethiopia
Opening hours: Mon - Fri 08:30 - 12:30 and 14:00 - 17:30. Sat 08:30 - 12:30.
Ghana
Reservations
Tel: +233 (0)30 278 3676/7/8
General enquiries
Tel: +233 (0)30 278 3558
Tel: +233 (0)30 278 3560
Fax: +233 (0)30 278 3561
Finance
Tel: +233 (0)30 278 3559
Airport
Tel: +233 (0)30 276 9200
Fax: +233 (0) 30 277 0319
Opening hours: Mon - Fri 08:30 - 18:00 and Sat 09:00 - 13:00.
Administration office address
1st Floor, Millenium Heights Building, Plot 10, Airport Commercial Area, P.O. Box CT 2158, Cantonments Accra, Ghana
Kenya
South African Airways, Enternational Life House, Mezzanine floor, Mama Ngina St, Nairobi, Kenya
Town Office
Tel +254 20 665 5000 (Reservations option 1, Sales & Marketing option 2, Finance option 3, Switchboard option 0)
Cell: +254 722 200007
Airport Office
JKIA Terminal 1C, International Departures
Tel +254 20 682 7313
Fax: +254 711827857/8 or +254 7220692993
Official working hours:
MON to FRI: 0830AM TO 0500PM
PUBLIC HOLIDAYS : CLOSED
SAT: 0900AM TO 0100PM
SUNDAY :CLOSEDCargo handled by Flowerwings
JKIA, 03rd Freight Lane, Airport Trade Center 03rd Floor
Tel:+254 20 682 2730 or +254 20 6822778 or +254 20 6822782 or +254 722 203111 or +254 7340343444
Malawi
Chileka Airport
Tel: +265 1 820 617 or +265 1 820 627 or +265 1 820 629 or +265 1 820 991
Fax: 265 1 820 027
South African Airways, Chileka Airport, Nico House, Steward Str., Blantyre
Opening hours: Mon - Fri 08:00 - 12:00 and 13:30 - 17:00
Kamuzu International Airport
Tel: +265 1 772 242
Fax: +265 1 771 037
South African Airways, Kamuzu Int. Apt., Lilongwe
Opening hours: Mon - Fri 08:00 - 12:00 and 13:30 - 17:00
Mauritius
Reservations and Ticketing
Tel: +230 202 6737
Opening hours: Mon – Fri 08:30 – 16:15 and Sat 08:30 – 12:00. Closed public holidays.
General enquiries
Tel: +230 202 6737
Fax: +230 468 8886Opening hours: Mon – Fri 08:30 – 16:15. Closed on public holidays.
Administration and GSA office address
SAA Town Office: 2, Gardens of Bagatelle, Bagatelle Office Park, Mauritius.
GSA
Tel: +230 202 6655
SSR International Airport
Tel: +230 637 3312
Fax: +230 637 3312SAA Airport (Ground Handling), SSR International Airport, Plaine Magnien, Mauritius
Mozambique
Town office contacts:
Reservations and ticketing officeTel: 09258 214 88970/3
09258 844 889700
09258 878 382472
Opening hours: Monday –Friday //08h00-16h30
Airport contacts:
Reservations and ticketing office
Tel: 09258 214 65625
09258 844 889710
Opening hours: 05h30-17h00Operations
Tel: 09258 214 656200
Opening hours: 05h30-21h00Namibia
Windhoek
Tel: +264 61 273340/50
Fax: +264 61 235200
Opening hours: Mon – Fri 08:00-16h30 Sat 08:00 - 12:00
South African Airways Town Office, Erf 1018 Bismarck, Corner List and Bismarck Street, Windhoek,Namibia.
Nigeria
Town OfficeReservationsTel: +234 12702681-4Direct line +234 1 2700713Email: ReservationsLagos@flysaa.comGroups Email: lagosgroups@flysaa.comFinanceTel +234 1 2702685 Ext 118, 127,129Direct Line +234 1 2700714Opening Hours: 8.30am-4.30pm, Mon-FriAddress: 13th Floor Church gate Tower 2, Church gate Street, Victoria Island Lagos.Airport OfficeTel +234 1 4482325/ 2711379Opening Hours: 2.30pm-10.30pm DailyAddress: Room 2032, 2ND Floor, Murtala Muhammed International Airport, LagosTanzania
General enquiries
Tel: + 255 22 2117045 – 7
Cell: +255 717 722 722
Fax: +255 22 2110205
Opening hours: Mon - Fri 08:30 - 16:30 and Sat 08:30 - 12:30.
South African Airways, Raha Towers Building, Cnr Bibititi and Maktaba Streets
Airport office
Tel: +255 22 2844288
Cell: +255 713 326 308
Zambia
General enquiries
Tel: +260 211 254350 or +260 211 252408
Cell: +260 975 910165
Fax: +260 211 254064
Opening hours: Mon - Fri 08:30 - 16:30 and Sat 09:00 - 11:30. Closed public holidays.
Kenneth Kaunda International (Lusaka Airport)
Main concourse area: Tel: +260 211 271101 / +260 211 271031
Baggage line: +260 977 777224
Airport manager: +260 977 777224
Opening hours: Mon - Fri 06:00 - 20:00 including public holidays.
Simon Mwansa Kapwepwe (Ndola Int’l Airport)
Cell: +260 973096097
Tel: +260 212 620029
Opening hours: Mon - Fri 09:00 - 16:30, Sundays and public holidays 10:00 - 16:30
Harry Mwaanga Nkumbula (Livingstone Airport)
Main airport tel: +260 213 323031 / +260 213 323033
Fax: +260 213 32034
Airport manager: +260 977789544
Mon - Fri 09:00 – 16:30, weekends and public holidays 10:00 - 15:00
Zimbabwe
Harare Town Office
Tel: +263 8677 702 702
Office hours : Daily, 08:00 to 17:00 (open through lunch)
Closed weekends and Zimbabwean Public Holidays
South African Airways, 28 Downie Avenue, Belgravia ,Harare
Harare Airport International Airport
Tel: +263 8677 702 702
Office hours: Weekdays, 06:00 to 19:30
Open weekends and Zimbabwean Public Holidays
South African Airways, Harare International Airport
Victoria Falls International Airport
Tel: +263 8677 702 702
Office hours: Daily, 08:30 to 14:30
Open weekends and Zimbabwe Public Holidays
South African Airways, Victoria Falls International Airport
Cargo Office
Tel : +263 4 575 439
Office hours: Weekdays, 08:00 to 17:00
Closed weekends and Zimbabwe Public Holidays
South African Airways Cargo, Area 5 Cargo Village, Harare International Airport.
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Argentina
Tickets, Reservations & Voyager
E-mail SAABrazil@flysaa.com
Australia
General Enquiries
Sydney: +61 02 9286 8960 Mon - Fri 09:00 - 17:00 Sydney local time.
Perth: +61 08 9216 2200 Mon - Fri 09:00 - 17:00 Perth local time.
Opening hours: Mon - Fri 09:00 - 17:00 excluding public holidays.
Perth International Airport
Opening hours: Tue - Fri 08:30 - 16:00 and Sat - Sun 08:30 - 14:30
Baggage service numbers:
+61 8 9270 9533 / 9433.
Lost property: perops@flysaa.com
Cargo: +61 8 9475 6250
Administration office address
South African Airways, Level 7 , 7th Floor, 68 St Georges Terrace, Perth W.A, 6000, Australia
Austria
Please contact our office in Germany (information provided below)
Bahrain
Please contact our office in Dubai.
Belgium
Please contact our office in the Netherlands (information provided below)
Brazil
E-mail: SAABrazil@flysaa.com
Cambodia
East Sea Travel and Air Service (Phnom Penh City)
Tel: +855 23 22 11 35/22 13 34/ 22 11 34
Opening hours: Mon - Fri 08:00 - 12:00 and 13:30 - 17:00, Sat 08:00 - 12:00. Closed on Sunday and public holidays.
Room 124 Phnom Penh Center Block A, Coner Sihanouk (274) and Sothearos (3) Tonle Bassac, Chamkamon, Phnom Penh, Cambodia.
Canada
Please contact our office in the United States (information provided below)
Cape Verde
Amílcar Cabral International Airport
Tel: +238 241 1358 or +238 241 1788
Fax: +238 241 1093
Opening hours: Mon - Fri 08:00 - 15:00
Aeroporto Int Amilcar, Cabral, Cp 44 Ilha Do Sal, Cape Verde
Chile
Tel: 56 2 376 9040
Opening hours: Mon - Fri 09:00 - 18:00
SPACE, Avenida Nueva Providencia 1881 of. 713, Providencia, Santiago, Chile
China
Beijing BEALL Business Consulting Services Ltd.
Beijing Office
Tel: +86 10 6502 6789
Fax: +86 10 6595 0029
Opening hours: Mon - Fri 09:00 - 18:00. Closed on Saturday, Sunday and public holidays.
Room 1701, Richen International Center, No. 13 Nong Zhan Guan Nan Lu, Chaoyang District, Beijing 100125, China.
Shanghai Office
Tel: +86 21 6362 1461
Fax: +86 21 6340 4380
Opening hours: Mon - Fri 09:00 - 17:30. Closed on Saturday, Sunday and public holidays.
Room 1101, ZRT Tower, No.20, Lane 1228, Jiangchang Road- Shanghai- P.R.China
Guangzhou Office
Tel: +86 20 8332 0062
Fax: +86 20 8333 0322
Opening hours: Mon - Fri 09:00 - 17:30. Closed on Saturday, Sunday and public holidays.
Room04-05, 31/F,Metro Plaza,183 Tian He Bei Road, Guangzhou, PR China 510630.
Columbia
Please contact our office in Brazil (information provided above)
Cyprus
Please contact our office in Greece (information provided below)
Czech Republic
Globair
Tel: +420 234 723 240
Fax: +420 234 723 204
Opening hours: Mon - Fri 09:00 - 17:00
GLOBAIR, s.r.o. GSA for SAA, Jungmannova 750/34, 110 00 Prague 1, Czech Republic
Denmark
Reservations and agent support
Tel: +45 3314 3031
Opening hours: Mon - Fri 08:30 - 16:30
South African Airways c/o Airline & Travel Marketing A/S, Dantes Plads 1, 1556 Copenhagen, Denmark
Finland
Please contact our office in Denmark (information provided above)
France
Aviareps (France)
Tel: +33 153435317
Fax: +33 153437919
Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:00
South African Airways, c/o Aviareps, 122, avenue des Champs Elysées, 75008 Paris, France
Germany
Reservations
Tel: +49 6929980320
Fax: +49 6929980355
Voyager
Tel: +49 6929980312
Customer Services Details
SAACustomerServiceEurope@flysaa.com
Baggage information
Opening hours: Mon - Fri 08:00 - 18:00
Ticket desk Details
Frankfurt Airport, Terminal 1B, Counter 658
Tel: +49 6969024244
Munich Airport, Level 4 (Lufthansa)
Tel. +49 6969024244
Opening hours: Daily 08:00 - 21:00
Cargo office details
Tel: +49 6969594060
Opening hours: Mon-Fri 07:00 - 20:30, Sa-So 09:00-17:00
Administration office address
South African Airways, Darmstädter Landstr. 125, 60598 Frankfurt, Germany
Greece
Discover the World Marketing
Tel: +30 2109600942
Fax: +30 2109600941
Opening hours: Mon - Fri 09:00 - 17:00
South African Airways c/o Discover the World Marketing, 151 Kyprou Ave, 164 51 Argyroupolis, Greece
Hong Kong
General Enquiries
Tel: +61 1 300 435 972
Fax: +61 8 9216 2223
Opening hours: Mon - Fri 09:00 - 17:00
Hungary
GSA Tensi Aviation Ltd
Tel: +36 1 9991490
Fax: +36 1 9991466
Opening hours: Mon - Fri 09:00 - 17:00
South African Airways c/o GSA Tensi Aviation Ltd., H-1023 Budapest, Komjadi Bela Street 1, Hungary
India
Reservations & Ticketing (Mumbai)
Tel: +91 22 62376222
Opening hours: Mon - Fri 09:30 - 17:30. Closed on declared public holidays and weekends.
South African Airways c/o Interglobe Air Transport, 1st Floor, 11 Jolly Maker Chambers II, Nariman Point, Mumbai - 400 020, India.
Sales office (Bangalore)
Contact person: Percy Soans
Email: renauld.soans@interGlobe.com
Sales office (Hyderbad)
Contact person: Imran Mohammed
Email: imran.mohammed@interglobe.com
Sales office (Chennai)
Contact person: P Munuswamy
Email: p.munuswamy@interglobe.com
Sales office (Kolkata)
Contact person: Rumella Dutta
Email: Rumela.Dutta@interglobe.com
Sales office (New Delhi)
Contact person: Ashish Saran
Email: Ashish.Saran@interglobe.com
Sales office (Ahmedabad)
Contact person: Nikunj Vakil
Email: Nikunj.Vakil@interGlobe.comIndonesia
PT. AVS Indonesia
Tel: 62 21 290 79787
Fax: 62 21 290 79810
Email: Sales-oal@aviationindonesia.com and reservation@aviationindonesia.com
Opening hours: Mon – Fri 08:30 – 17:30. Closed on Saturday, Sunday and public holidays.
Administration office address
27th Floor, Unit C - ALLIANZ TOWER
Jl. HR Rasuna Said Superblok 2
Kawasan Kuningan Persada
Jakarta Selatan 12980
Indonesia.Ireland
New reservations
Tel: 0844 375 9680* or +44 (0)20 8576 5500
Fax: 0845 409 4590 or +44 (0)20 8576 5526
Opening hours: Mon - Fri 09:00 - 17.30 Closed public holidays.
*Calls to 0844 numbers will cost 55pm plus your phone company access charge and are not included in mobile free minute bundles
Changes, refunds and enquiries (pre travel)
Tel: +44 (0)20 8576 5500
Fax: +44 (0)20 8576 5526
Opening hours: Mon - Fri 09:00 - 17.30 Closed public holidays.
Group bookings (10+ travellers)
Tel: +44 (0) 20 8576 5555 option 1
Fax: +44 (0) 20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Voyager
Tel: 0844 412 4802 or +44 (0)20 8576 5501
Fax: 0845 409 4589
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays
Baggage (post travel)
Report and trace delayed baggage: Tel: 0203 0925242
Opening hours: Daily 08:00 - 19:30
Baggage claims: further information can be found here
Customer care (post travel only)
For more information about our complaints procedure, please click here.
Tel: +44 (0) 20 8576 5505 option 2
Fax: +44 (0) 20 8576 5526
saaukqueries@flysaa.com (only to be used for post travel feedback and claims)
Opening hours: Mon - Fri 09.00 - 17.30 Closed public holidays.
Administration Offices (Closed public holidays)
South African Airways, 5th Floor, 1 Farriers Yard, 77 Fulham Palace Road, London, W6 8JA, United Kingdom
Not open to the public
Ticket desk
Opening hours: Daily 15:00 - 17.45
Airport office (Closed public holidays)
Tel: +44 (0) 20 8897 3645
Fax: +44 (0) 20 8564 9245
Opening hours: Open until 20.00
South African Airways, Room LO.0121, Terminal 2, the Queen's Terminal, London Heathrow Airport, Hounslow, TW6 1EW, United Kingdom
Cargo office
Tel: +44 (0) 20 3837 9820
Fax: +44 (0) 20 3837 9821
Israel
GSA Open Sky
Tel: +97 237951344
Fax: +97 237951339
Opening hours: Sun - Thu 09:00 - 17:00
South African Airways, 2nd Floor Migdalot building, 25 Ben Yehuda st., Tel Aviv, 61260, Israel
Italy
Aviareps reservations and ticketing
Tel: +39 0243458381
Fax: +39 0243458340
Opening hours: Mon - Fri 09:00 - 17:30. Closed italian national holidays.
Aviareps general enquiries
Tel: +39 02 43458381 / +39 02 43458340
Opening hours: Mon - Fri 09:00 - 17:30. Closed italian national holidays.
South African Airways c/o AVIAREPS AG, Piazza della Repubblica 32, 20124 Milan, Italy
Japan
General Enquiries
Tel: +61 1 300 435 972
Fax: +61 8 9216 2223
Opening hours: Mon - Fri 09:00 - 17:00
Jordan
Please contact our office in Dubai.
Kingdom of Saudi Arabia
Mosaid travel and Tourism services
Tel: +966 2 682 0710
Fax: +966 2 682 6264
Opening hours: Sat - Thu 09:00 - 13:30 and 17:00 - 21:00.
South African Airways c/o GSA Mosaid Travel and Tourism Services, Hamad Aljasir street, District Alrowdah, Jeddah, Kingdom of Saudi Arabia
Kuwait
Please contact our office in Dubai.
Lebanon
Please contact our office in Dubai.
Malaysia
Pacific World travel (Kuala Lumpa)
Tel : 603 2141 7456 or 603 2141 3899
Fax : 603 2148 1357
Email: kultosa@pacificworld.travel
Opening hours: Mon - Fri 09:00 - 17:00 and Sat 09:00 - 13:00. Closed on Sunday and public holidays
Level 9, Lion Office Tower, No. 1, Jalan Nagasari (Off Jalan Raja Chulan), 50200 Kuala Lumpur, Malaysia
Pacific World travel (Penang)
Tel: 604-229 3754
Fax: 604-229 2644
Email: pwtpen@pacificworld.travel
South African Airways, c/o GSA : Pacific world travel SDN BHD, Unit 118, 1st Floor, Penang Plaza, 126 Jalan Burmah, 10050 Penang Malaysia.
Pacific World travel (Kota Kinabalu)
Tel: 608-848 4730
Fax: 608-848 4740
Email:pwtbki@pacificworld.travel
Opening hours: Mon - Fri 09:00 - 17:00. Closed on Saturday, Sunday and public holidays.
Suite M1-03a,Mezzanine floor, Menara Maa, no 6, Lorong Api-Api Satu., 88000 Kota Kinabalu, Sabah, Malaysia.
Mexico
Please contact our office in The United States (information provided below)
Netherlands
Aviareps BV
Tel: +31 206551177
Fax: +31 206230151
Opening hours: Mon - Fri 09:00 - 17:30
Administration office address
Aviareps BV, Capellalaan 121, 2132 JM Hoofddorp, Netherlands
New Zealand
Reservations
Tel: +64 9 977 2237
Fax: +64 9 977 2212
Opening hours: Mon - Fri 09:00 - 17:00
Administration office address
South African Airways, Level 6, 52 Swanson Street, Auckland, New Zealand
Cargo
Tel: +64 9 308 3356
Fax: +64 9 308 3388
Opening hours: Mon - Fri 09:30 - 17:30
Norway
Please contact our office in Denmark (information provided above)
Oman
Majan Travels
Tel: +968 24765029
Fax: +968 24765005
Opening hours: Sat - Wed 08:30 - 17:30 and Thu 08:30 - 14:00
South African Airways c/o Majan Travels, P.O. Box 488, Ruwi, Postal Code 112, Sultanate of Oman
Peru
Please contact our office in Brasil (information provided above)
Phillipines
Aerotel Ltd. Corp
Tel: +63 2 884 8129
Fax: + 63 2 856 1315 or + 63 2 856 1382
Opening hours: Mon - Fri 08:30 - 17:30. Closed on Saturday, Sunday and public holidays.
South African Airways c/o Aerotel Ltd. Corp., 10/F., Rufino Pacific Tower, 6784 Ayala Avenue, Makati City 1226, Philippines.
Poland
DTL Sp. z o.o.
Tel: +48 224553824
Fax: +48 224553827
Opening hours: Mon - Fri 09:00 - 17:00
South African Airways c/o DTL Sp. z o.o., 16/4 Tamka Str, 00-349 Warsaw, Poland
Portugal
ATR
Tel: +351 217618991
South African Airways c/o ATR, Av. D. João II, Lote 1.16.1 – 8º andar, Edifício ES Viagens, 1990-083 Lisbon, Portugal
Qatar
Please contact our office in Dubai.
Russia
Aviareps
Tel: +7 495 937 59 53
Fax: +7 495 937 59 51
Opening hours: Mon - Fri 09:00 - 18:00.
South African Airways c/o Aviareps AG, Olympiysky prospect, 14, BC “Diamond Hall”, 129 090 Moscow, Russia
Singapore
Aviation Services (GSA) Pte LTD
Tel: +65 622 7 7911
Fax: +65 6221 8810
Opening hours: Mon - Fri 09:00 - 17:30. Closed on Saturday, Sunday and public holidays.
400 Orchard Road, #24-08 Orchard Towers, Singapore 238875
MartinMahtaniSuresh@flysaa.com
martin@aviationservices.com.sg
daniah@aviationservices.com.sg
Cargo
Tel: +65 6543 2290
Fax: +65 6543 2296
Opening hours: Mon - Fri 09:00 - 17:30 and Sat 09:00 - 13:00. Closed on Sunday and public holidays
South African Airways Cargo, Room 234-236, 2nd Storey, SATS Airfrieght Terminal, 105 Airport Cargo Road, Singapore 819462
South Korea
Han Young Air Agencies Ltd
Tel: 82 2775 4697
Fax: 82 2778 6128
Opening hours: Mon - Fri 09:00 - 18:00. Closed on Saturday, Sunday and public holidays.
16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700.
Spain
EUROINDICO, S.L.
Tel: +34 912960420
Fax: +34 912960416
southafricanairwaysmadrid@flysaa.com
Opening hours: Mon - Fri 09:00 - 18:00
South African Airways c/o EUROINDICO, S.L., Via Dos Castillas 9C, Portal 2, 3º B, 28224 Pozuelo de Alarcón, Spain
Sri Lanka
GSA
Tel: +94 1 430707/94
fax: +94 1 445288
South African Airways c/o GSA, Worldlink Air Service Pty. Ltd., M7 Galandri Hotel, 64 Lotus RD, Colombo, Sri Lanka
Sweden
Please contact our office in Denmark (information provided above)
Switzerland
Please contact our office in Germany (information provided above)
Taiwan
General Enquiries
Tel: +61 1 300 435 972
Fax: +61 8 9216 2223
Opening hours: Mon - Fri 09:00 - 17:00
Thailand
Reservations and ticketing, general enquiries and cargo
Tel: +66 2 635 1413 or +66 2 635 1414
Fax: +66 2 635 1421
Opening hours: Mon - Fri 08:30 - 12:00 and 13:00 - 17:30. Closed on Saturday, Sunday and public holidays.
South African Airways, 20th Floor, Vorawat Building, 849 Silom Road, Bangkok, 10500
Turkey
Aviareps
Tel: +90 2122974851
Fax: +90 2122974854
Opening hours: Mon - Fri 09:00 - 18:00.
South African Airways c/o Aviareps , Miralay Sefikbey Sokak 9/5 Gümüssuyu, 34437 Taksim, Istanbul, Turkey
Ukraine
Aviareps
Tel: +38 0444906501
Fax: +38 0444965989
Opening hours: Mon - Fri 09:30 - 17:30.
South African Airways c/o AVIAREPS AG, 9/2, Chervonoarmijska, of.4, 01004, Ukraine, Kyiv
United Arab Emirates
Reservations and ticketing (at Dubai Airport)
Tel: +971 (0)4/ 3970 766 or +971 (0)50/ 6578923
Opening hours: Sat - Thu 08:30 - 18:00. Public holidays 09:00 - 12:00. Friday closed
Please note there is no Amadeus access at the airport
Abhu Dhabi Reservations and ticketing
Tel: +971 (0)2/ 6780 038
Fax: +971 (0)2/ 6766 996
Opening hours: Sat - Thu 08:30 - 15:00. Closed on public holidays and Fridays.
United Kingdom
New reservations
Tel: 0844 375 9680* or +44 (0)20 8576 5500
Fax: 0845 409 4590 or +44 (0)20 8576 5526
Opening hours: Mon - Fri 09:00 – 17:30. Closed public holidays.
*Calls to 0844 numbers will cost 5ppm plus your phone company access charge and are not included in mobile free minute bundles
Changes, refunds and general enquiries (pre travel)
Tel: +44 (0)20 8576 5500
Fax: +44 (0)20 8576 5526
Opening hours: Mon - Fri 09:00 – 17:30. Closed public holidays.
Group bookings (10+ travellers)
Tel: +44 (0) 20 8576 5555 option 1
Fax: +44 (0) 20 8576 5526
Opening hours: Mon - Fri 09:00 - 17:30. Closed public holidays.
Voyager
Tel: 0844 412 4802 or +44 (0)20 8576 5501
Fax: 0845 409 4589
Opening hours: Mon - Fri 09:00 – 17:30. Closed public holidays..
Baggage (post travel)
Report and trace delayed baggage: Tel: 0203 0925242
Opening hours: Mon-Sun 08:00 - 19:30
Baggage claims: further information can be found here
Customer care (post travel only)
For more information about our complaints procedure, please click here.
Tel: +44 (0) 20 8576 5505 option 2
Fax: +44 (0) 20 8576 5526
saaukqueries@flysaa.com (only to be used for post travel feedback and claims)
Opening hours: Mon - Fri 09:00 – 17:30. Closed public holidays.
Administration Offices (Closed public holidays)
South African Airways, 5th Floor, 1 Farriers Yard, 77 Fulham Palace Road, London, W6 8JA, United Kingdom
Not open to the public.
Ticket desk
Tel: 0844 375 9680 or +44 (0)20 8576 5555
Opening hours: Daily 15:00 - 17.45
Airport office (Closed on Public Holidays)
Tel: +44 (0) 20 8897 3645
Fax: +44 (0) 20 8564 9245
Opening hours: Open until 20:00
South African Airways, Room LO.0121, Terminal 2, the Queen's Terminal, London Heathrow Airport, Hounslow, TW6 1EW, United Kingdom
Cargo office
Tel: +44 (0) 20 3837 9820
Fax: +44 (0) 20 3837 9821
United States
If your journey originates in the United States, please use the contact information listed below and a designated member of our team will handle your feedback or concern.
Reservations:
Tel: 1-800-722-9675 Fax: 1-954-769-5069
Office Hours: Monday - Friday 8:30A.M. - 6:00P.M. (EST) and Saturday - Sunday 8:00A.M. - 4:00P.M. (EST)
Refunds:
Email: FLLrefunds@FlySAA.com
Office Hours: Monday - Friday 8:00A.M. - 4:00P.M. (EST)
Voyager – (including assistance with mileage issues):
Email: FLLVoyager@FlySAA.com
Tel: 1-800-359-7220 Fax: 1-954-769-5079
Office Hours: Monday - Friday 9:00A.M. - 5:00P.M. (EST)
Baggage Claims for Lost/Damaged Bags:
Email: FLLBagClaims@FlySAA.com
Tel: 1-954-769-5025
Office Hours: Monday - Friday 8:00A.M. - 4:00P.M. (EST)
Customer Care:
Email: SAAUSQueries@FlySAA.com
Tel: 1-954-769-5023 Fax: 1-954-769-5069
Office Hours: Monday-Friday 9:00A.M. - 5:00P.M. (EST). Closed weekends & U.S. Public Holidays.
Mailing Inquiries: Attn: Customer Service
Mailing Address: South African Airways, 1200 S. Pine Island Road, Suite 650, Plantation, FL 33324, USA
Group Sales:
Email: groupsNA@FlySAA.com
Tel: 1-800-722-4768 Fax: 1-954-769-5014
General Enquiries
Email: saausa@FlySAA.com
Tel: 1-954-769-5000 Fax: 1-954-769-5069
Office Hours: Monday - Friday 9:00A.M. - 5:00P.M. (EST)
JFK International Airport
Tel: 1-800-722-9675
Office Hours: Daily 7:00A.M. – 10:40A.M. (EST)
Office Location: JFK International Airport, Terminal #4, Concourse B, Room 272.004, Jamaica, NY 11430, USA
JFK International Airport Baggage Office
Tel: 1-888-725-3522 or 1-718-360-8927
Office Hours: Daily 8:00A.M. - 8:00P.M. (EST)
Dulles International Airport
Tel: 1-800-722-9675
Office Hours: Daily 5:00A.M. - 10:00A.M (EST) and 11:00A.M. - 7:00P.M (EST)
Office Location: Dulles International Airport; Main Terminal; Check-in Zone 3, Concourse B
Dulles International Airport Baggage Office
Tel: 1-703-572-0785 or 1-888-996-1900
Office Hours: Daily 5:00A.M. - 10:00A.M (EST) and 11:00A.M. - 7:00P.M (EST)
Additional Support:
You may also share your comments about our services with the U.S. Department of Transportation, as follows:
http://www.dot.gov/airconsumer
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E. Washington, D.C. 20590
Vietnam
East Sea Travel and Air Service (Hanoi)
Tel: +84 4 3562 7326
Fax: +84 4 3562 7331
Opening hours : Mon - Fri 08:00 -17:30, Sat : 8:30-12:00
Room 603, Thang Long Ford Building, 105 Lang Ha Street, Hanoi, Vietnam
East Sea Travel and Air Service (Ho Chi Minh City)
Tel: +84 8 730 78999
Fax: +84 8 730 61518
Opening hours : Mon - Fri 08:00 -17:30, Sat : 8:30-12:00
Room 202, Saigon Riverside Office Center, 2A-4A Ton Duc Thang Sreet, District 1, Ho Chi Minh City, Vietnam
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United States
If your journey originates in the United States, please use the contact information listed below and a designated member of our team will handle your feedback or concern.
Reservations:
Tel: 1-800-722-9675 Fax: 1-954-769-5069
Office Hours: Monday - Friday 8:30A.M. - 6:00P.M. (EST) and Saturday - Sunday 8:00A.M. - 4:00P.M. (EST)
Refunds:
Email: FLLrefunds@FlySAA.com
Office Hours: Monday - Friday 8:00A.M. - 4:00P.M. (EST)
Voyager – (including assistance with mileage issues):
Email: FLLVoyager@FlySAA.com
Tel: 1-800-359-7220 Fax: 1-954-769-5079
Office Hours: Monday - Friday 9:00A.M. - 5:00P.M. (EST)
Baggage Claims for Lost/Damaged Bags:
To file a claim for delayed or misplaced baggage, please complete our claim form and provide a copy of the corresponding baggage receipt to the email listed below:
Email: FLLBagClaims@FlySAA.com
Tel: 1-954-769-5025
Office Hours: Monday - Friday 8:00A.M. - 4:00P.M. (EST)
Customer Care:
Email: SAAUSQueries@FlySAA.com
Tel: 1-954-769-5023 Fax: 1-954-769-5069
Office Hours: Monday-Friday 9:00A.M. - 5:00P.M. (EST). Closed weekends & U.S. Public Holidays.
Mailing Inquiries: Attn: Customer Service
Mailing Address: South African Airways, 1200 S. Pine Island Road, Suite 650, Plantation, FL 33324, USA
