Bringing you closer to us!

A dedicated support channel for the General Public, Government and Corporate travellers, MICE and Onbiz, and Group travel. Whilst we encourage the use of our digital channels, our support service through email and telephone provides the convenience and efficiency that our customers deserve.

We make the complex easy, keeping travellers on the move and staying focussed on their safety, whilst giving them total control of their booking journey.

Office Hours: 08h00-16h30 Mon-Fri, closed weekends and public holidays.

Contact Us

+27 11 978 1111

Group bookings                                 | Select Option 3

Corporate and Government Travel | Select Option 4

Obiz and MICE                                   | Select Option 5

Western Cape

Kwa-Zulu Natal

Gauteng, other provinces and Africa

E mail:


E mail:

E mail:

Send us an e-mail for any after hours support

  • Personalized Travel to the General Public

    There’s a lot more to your trip than just the travel reservations, at SAA Direct Sales Offices, we provide a broad range of essential travel services – from leisure travel, Voyager Enrolments and general enquiries, Voucher Redemptions, Online check-in, Group check in, and many more – to ensure we manage your end-to-end requirements.

    Leisure Travel

    We can provide the same attention to detail for your personal travel requirements.

    We bring a wealth of knowledge and personal service to finding you that special family holiday or luxury getaway. Whether you are taking your family along on your next business trip, looking for the tailor-made holiday of a lifetime or the perfect honeymoon, you can trust the direct sales team to take care of all the details, from local and international flights to accommodation and car hire etc.

    From the moment we receive your enquiry through to booking and then to well after your return, we can manage even the smallest of details, such as travel insurance, lounge passes, excess baggage, loyalty program – Voyager assistance. All of this is brought to you with the benefit of our direct sales team assistance and support.

    Onbiz Support

    Our OnBiz™ advisors understand that seamless travel helps you run your business. So we go all out to offer our corporate clients – you – a personalized travel experience. No matter the size of your business SAA OnBiz™ offers you a variety of benefits. You may simply register here. Alternatively, contact us for further assistance or support.


    MICE (Meetings, Incentives, Conferences and Events)

    Our team deliver a diverse range of meetings, incentives, conferences and events (MICE) that are carefully crafted to inspire and engage your audiences. Matching creativity with meticulous attention to detail, your Direct Sales team will partner with you to manage every aspect of your event, from flight bookings, logistics and content, to creative event planning.



    We have the expertise and the perfect destination for your special occasion and group bookings at our fingertips. Our experienced team will help to make your journey as simple as possible. We will assist with your bookings and connecting flights as well as tailoring your seating, meals and any other small requests you may have.  No matter your travel preferences, our team at direct sales is ready to show you why flying with a group is the way to go.


    Corporate and Government Account Management Support

    Our teams are dedicated to helping you achieve a successful travel programme. The direct sales team provides account management, problem-solving and customer support for all aspects of our travel programme. Designing and tailoring a travel programme that satisfies the budget holder and the traveller, can be a complex process, but we are here to guide and offer advice.  So, whether it’s based on best practice or looking at what your industry peer group considers the norm, we can offer our extensive experience in designing the ideal solution.

    We appreciate it’s a challenge to keep travellers booking within policy and how important it is to reduce non-compliance. So we make use of our advanced technology to track travel costs, analyse traveller and booker behaviour, pinpoint rogue travellers and non-compliance trends, offering you the opportunity to address issues as they arise.

    By working together in partnership, we believe that by educating your travellers and monitoring their behaviour and satisfaction levels, we can support you in minimising non-compliance across your programme.

    Online check-in

    Providing the ultimate convenience for our travellers, the direct sales team will ensure that the travellers are checked-in for every aspect of their trip. This includes, but is not limited to; reconfirming all flights, meal selections and preferred pre-seating selections, which not only saves your busy travellers time, but it ensures the trip goes as smoothly and comfortably as possible.