Regrettably, checked baggage is occasionally damaged or delayed in transit. We apologise for this inconvenience, and will do our best to trace your lost baggage and deliver it to you as soon as possible.

In the unfortunate event that this does happen, here is some valuable information.

Claims Procedure

Report the incident immediately or within 7 days of the incident, to the SAA Baggage Services desk at the airport, where you’ll receive a unique reporting number. Thereafter, complete a claim form and send it to or hand it in at the SAA Baggage Services Desk at the airport. Once we receive a fully completed claim, it can take up to 21 working days to finalise.

Please note:

SAA does not take responsibility for the loss of valuable items in checked baggage including money, passports or visas, computer equipment, electronic devices, mobile phones, fragile items, business documents and jewellery.

Track and Trace

We will initiate the tracing of your lost baggage via an automated tracking system, and will keep you informed of the status of your baggage. If you need any assistance, please contact your local airport office or check the search status using the form below.

Please note: For our general conditions of carriage refer to baggage liability.

Cost Reimbursement

SAA contributes to the costs of replacement purchases for essential items if your baggage arrives more than 24 hours late. Expenses for toiletries and if necessary, a change of clothes are reimbursed. You must produce all of the receipts relating to these purchases.

  • Business Class up to USD 100 per day (for a maximum of five days)
  • Economy Class up to USD 75 per day (for a maximum of five days)
Check Delayed Bag Status / File Information
To display information about your delayed bag, enter your 10-character file reference in the first box below, your last name in the second box and click the "Submit" button.