South African Airways extends code share agreement with Mango, its low cost operator
JOHANNESBURG. 13 December 2013. South African Airways (SAA) announced that effective today its existing code share agreement with Mango, its low cost carrier, will be extended to also include further coastal cities in South Africa, as well as Bloemfontein.
SAA already has a code share agreement in place with Mango for operating flights between Cape Town and Durban, as well as on the route between Lanseria Airport and Cape Town.
The existing code share will now be extended to include the routes between Johannesburg to Cape Town, Durban, Port Elizabeth and George. Other routes to be included are those between Cape Town and Bloemfontein and Cape Town and Port Elizabeth.
Flights will be available for sale from today, 13 December 2013 and the effective date will be 13 December 2013.
Mango will continue to be the operating carrier with SAA placing its code “SA” on the above flights as the marketing carrier. SAA customers will therefore travel on a ticket starting with “SA” and then the flight number, while Mango customers will travel on a ticket starting with the “JE” code.
Mango and South African Airways codeshare FAQ’s
South African Airways (SAA) and Mango Airlines recently expanded their codeshare arrangement where Mango Airlines is the operating carrier and SAA in the Marketing/codeshare partner.
SAA and Mango now have codeshare arrangements in place on the following routes where Mango is the operating carrier:
Johannesburg to Cape Town (JNB-CPT) Cape Town to Johannesburg (CPT-JNB)
Johannesburg to Durban (JNB-DUR) Durban to Johannesburg (DUR-JNB)
Johannesburg to Port Elizabeth (JNB-PLZ) Port Elizabeth to Johannesburg (PLZ-JNB)
Cape Town to Bloemfontein (CPT-BFN) Bloemfontein to Cape Town (BFN-CPT)
Cape Town to Port Elizabeth (CPT-PLZ) Port Elizabeth to Cape Town (PLZ-CPT)
Johannesburg to George (JNB-GRJ) George to Johannesburg (GRJ-JNB)
Cape Town to Durban (CPT-DUR) Durban to Cape Town (DUR-CPT)
Lanseria to Cape Town (HLA-CPT) Cape Town to Lanseria (CPT-HLA)
What is a codeshare?
A Codeshare is an arrangement between two airlines whereby one airline, in this case South African Airways (SAA), will market and sell the flights of another airline, in this instance Mango. Most major airlines today have codeshare agreements with other airlines, allowing greater access to destinations and simpler connections.
What are the benefits to me as a customer of SAA?
This arrangement allows us to provide you with a greater choice of local destinations than previously available through SAA. We are also able to offer you more choice of flights on some of our busiest routes, with a number of flights at convenient times throughout the day.
Book on flysaa.com and fly on Mango
Mango will continue to be the operating carrier on the above mentioned routes. SAA will place its code “SA"as the marketing carrier on the above mentioned routes. As a SAA customer, you will travel on a Mango aircraft, with a ticket indicating “SA” followed by the flight number. Mango customers will travel on a ticket indicating “JE” code followed by the flight number.
As an SAA Voyager member, you will continue to earn tier miles on the SAA codeshare flights with Mango.
How will cabin crew know that I am eligible for a snack?
As an SAA customer, you are entitled to a snack and/or beverage to the value of R50 on board the codeshare flight. Please present your boarding pass stub to the crew during onboard service to ensure you receive your snack and/or beverage.
The codeshare flight with Mango does not cater for special meal requirements, i.e. halaal meals, kosher meals or any other meal requirement for dietary reasons.
Can I pre-request seating?
Pre-seating is not allowed on the SAA/Mango codeshare flights. Pre-seating will take place at time of check-in.
Where do I check-in for my flight?
Customers booked on SAA flights operated by Mango, are required to check-in at the Mango counters. We recommend customers check-in at least one and a half hours before departure. Check-in closes 40 minutes prior to departure. This would require travellers to ensure that they are cogniscent of the 10 minute change from the current SAA 30 minute rule on flight closures on domestic flights. Customers who fail to present themselves before the stipulated closing time will be offloaded and redirected to the respective Ticket Sales.
Do I receive any Voyager benefits to book on the SAA code when the flight is operated by Mango?
If you are a Voyager member, you will still earn Voyager miles when booking through SAA on the Mango codeshare flight, applicable to the SAA codeshare flight numbers only. Normal Voyager rules, terms and conditions apply.
• The Voyager programme remains effective allowing accrual and redemption on the route for SAA ticketed passengers.
• SAA Voyager members can now redeem SAA Voyager miles with Mango, but are not yet able to earn SAA Voyager miles on Mango JE flight numbers.
• No other Voyager benefits, such as additional baggage, upgrades or lounge access are applicable when using SAA voyager miles to pay for a Mango flight.
Flight awards are web-based and available through www.flymango.com.
Can I use the lounge?
At airports where lounge facilities are available, access to the Business Class lounge remains in place. Access will be based to individual travellers tier status within the Voyager Programme, i.e. Silver, Gold, Platinum and Lifetime Platinum.
The following Voyager Tiers have lounge access domestically:
• Voyager Silver – Member only
• Voyager Gold – Member and 1 guest
• Platinum and Lifetime Platinum – Member and 2 guests
• Voyager Premium Credit Card Holders – Member only
• No lounge benefits are available for Star Alliance Gold or Silver members.
• Direct passengers entitled to the lounge where applicable
What about baggage allowance?
Hand Luggage:
Hand luggage may not exceed one piece at 7kg. The maximum size dimensions for cabin baggage are: Height 56cm, Length 36cm, Width 23cm and the sum of the dimensions may not exceed 115cm.
Checked Baggage:
• Free baggage allowance remains at 1 piece the same at 23kg per person. Maximum dimension of 158cm (62 inches) per piece.
• Excess baggage fees will be levied at the applicable rate determined by the Operating carrier (Mango). Passengers checking in at the Mango counter will be requested to pay the excess baggage at the Mango Guest services.
• No single item may weigh more than 32kg. Infants with no seat allocation have a 10kg baggage allowance.
• Sporting equipment is included in the free checked baggage allowance of 23kg, excluding bicycles and golf club gear which will be charged as per the excess baggage rate of the Operating carrier.
• • Passengers checking in must pay the bike and golf club charges at Mango Guest services. Waiving of bike charges is not permitted.
• Pets are not included in the checked baggage allowance of 23kg. Excess baggage charges will be raised, irrespective of the weight of any other checked baggage.
• For passengers whose itinerary originates at an international or regional airport the applicable baggage allowance as per the literary will be applicable. The passenger will be requested to provide a copy or evidence of their itinerary in order to be entitled to the baggage allowance.
• No priority tags are accepted or issued.
• The Voyager additional baggage allowance is the same as on SAA. Platinum members: 1 piece at 32kg, Gold and Silver: 1 piece at the weight of the applicable class of travel additional. Star Gold is not applicable as Mango is not a Star Alliance member.
• Firearms are not accepted for check in or on-board Mango flights.
• Mishandled baggage accepted on the Codeshare flight will be managed by Mango. Such complaints must be directed to Mango including any claims.
What about Unaccompanied minors and passengers with special needs?
As the operating carrier rules apply, unaccompanied minors are not accepted on Mango operated services.
Customers requiring special assistance such as wheelchair assistance must book their flight directly with the operating carrier i.e. Mango or SAA
Stretcher cases may not be accepted. Passengers must be redirected to the SAA ticket desk to be rebooked on an SAA operated flight.
Is through-checking of passenger and baggage permitted?
Through check of passenger and baggage is not permitted.
Who do I contact, should I wish to cancel my reservation?
In the event that you can no longer travel and wish to cancel your reservation and request a refund, where applicable, you will contact SAA.
Where do I find the conditions of carriage for Mango Operated flights?
The conditions of carrier of Mango will be applicable on these flights. They are available on Mango’s website www.flymango.com