Close

Choose language and region

Close

Forgot password

Close

Welcome to FlySAA

You are logged in as:

Close

Welcome to FlySAA

The Choice is Yours - Seats
 

Seats Refund Policy

A passenger is not entitled to a refund for a paid ASR if:

 

  • The passenger chooses to cancel their flight.
  • The passenger is upgraded by SAA for operational reasons or as a goodwill gesture.
  • The passenger chooses to change their flight; the passenger will be entitled to choose an equivalent seat on the new flight.  However if an equivalent seat is not available the value is forfeited.
  • The passenger chooses to change the routing of their itinerary.
  • The passenger is not suitable to sit in an Emergency Exit Seat they have selected.

A passenger will be entitled to a refund for a paid ASR if:

  • SAA changes aircraft type and no equivalent seat can be made available on the new aircraft.
  • There’s a flight disruption or cancellation and the passenger is rebooked on a new flight and no equivalent seat is available.
  • If the associated ticket is refundable and travel is cancelled, the associated ASR is also refundable.
  • Paying to upgrade to a higher cabin prior to departure where the ASR is free of charge.
  • You become unable to meet all physical and legal safety requirements to sit in an Emergency Exit Seat giving SAA 72 hours’ notice.

 

S