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| Baggage Fees |
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Business Class |
Economy Class |
Notes/Limitations |
| Carry-On Bag |
Free |
Free |
Economy: 1 bag. First/Business: 2 bags.
(max. 18lbs/8kg & 45"/115cm ea.) |
| 1st Checked Bag |
Free |
Free |
Economy: max. 50lbs/23kg & 62"/158cm
Business: max. 70lbs/32kg & 62"/158cm |
| 2nd Checked Bag |
Free |
Free |
Economy: max. 50lbs/23kg & 62"/158cm
Business: max. 70lbs/32kg & 62"/158cm |
| 3rd Checked Bag |
US$100-400
|
US$100-400 |
Max. 50lbs/23kg & 62"/158cm.
Overweight (up to 70lbs/32kg): US$200 |
| 4th Checked Bag |
US$100-400 |
US$100-400 |
| 5th Checked Bag |
US$100-400 |
US$100-400 |
| Overweight Bag |
Free |
US$100-400 |
Weighing 51lbs/23kg - 70lbs/32kg |
| Oversized Bag |
US$100-400 |
US$100-400 |
Exceeding 62"/158cm but less than 80"/203cm |
| Sports Equipment |
Free |
Free |
1 piece (see limitations) up to 44lbs/20kg |
| Musical Instruments |
No Service Fee |
No Service Fee |
Standard baggage policy/fees apply. |
| Firearms & Ammunition |
No Service Fee |
No Service Fee |
Standard baggage policy/fees apply. |
| Assistive Devices |
Free |
Free |
For personal use. |
| Click HERE for SAA's complete Baggage Acceptance Policy. Size is determined by adding the length + width + height of the bag. |
| |
| Reservations & Ticketing |
| |
Business Class |
Economy Class |
Notes |
| Ticket Issuance |
Administrative fees may apply. |
Administrative fees may apply. |
For calls to SAA North America Customer Call Center, no administrative fee.
Others: up to ZAR250
|
| Changes |
No Service Fee. |
No Service Fee. |
Regular ticketing & fare rules apply. Change fees vary depending on fare purchased. |
| Refunds |
Administrative fees may apply. |
Administrative fees may apply. |
Regular ticketing & fare rules apply. Cancellation/refund penalties vary depending of fare purchased.
For tickets purchased and originating in the US, no administrative fee.
Others: up to ZAR285.
|
| Call Center Assistance |
No Service Fee. |
No Service Fee. |
|
| Airport Ticket Counter Assistance |
Administrative fees may apply |
Administrative fees may apply. |
Up to ZAR500. |
| |
| Additional Products & Services |
| |
Business Class |
Economy Class |
Notes |
| Pre-assigned Seat |
Effective on/after August 27, 2015, charges may apply. |
Effective on/after August 27, 2015, charges may apply. |
When available. |
| Pre Boarding |
Complimentary |
Not Applicable |
Priority given to persons with disabilities, unaccompanied minors and families traveling with small children. |
| Business Lounge Access |
Free |
Not Applicable |
|
| Unaccompanied Minors |
No Service Fee |
No Service Fee |
|
| Passengers Requiring Extra Space |
No Service Fee |
No Service Fee |
Two tickets at the same fare if arranged at time of original purchase. |
| Portable Oxygen |
US$150 |
US$150 |
Portable Oxygen Concentrators available for use at $150 per segment. |
| Service Animals |
Free |
Free |
|
| Pets in Cabin |
Not Permitted |
Not Permitted |
All pets (except service animals) must be sent as manifested cargo. Please consult a freight forwarder for a quote. |
| |
| Chargeable Advance Seat Reservation Rates |
| Effective on/after August 27, 2015. |
|
Advance seat assignment charges may apply for bookings in Economy Class (booking classes G, W, L, V, T, Q, S, H, K, M, B, Y)
No advance seat assignment charges apply for bookings in Business Class.
|
| Rates quoted are per flight sector. |
| International Routes |
| Cities |
From New York / Washington DC / Abu Dhabi / Frankfurt / Hong Kong / London / Munich / Perth / Sao Paulo to Johannesburg |
From Johannesburg to New York / Washington DC / Abu Dhabi / Frankfurt / Hong Kong / London / Munich / Perth / Sao Paulo |
| Charges |
US$25 - $60 |
ZAR250 - 500 |
| |
| Cities |
Between Dakar / Accra and Washington |
| Charges |
US$25 - $60 |
| |
| Domestic Routes (South Africa) |
| Cities |
Between Cape Town, Durban, East London, and Port Elizabeth and Johannesburg |
| Charges |
ZAR50 - 100 |
| |
| Regional Routes (Africa) |
| Zone 1 |
From Blantyre / Harare / Livingstone / Lilongwe / Lusaka / Maputo / Ndola / Victoria Falls / Windhoek to Johannesburg |
From Johannesburg to Blantyre / Harare / Livingstone / Lilongwe / Lusaka / Maputo / Ndola / Victoria Falls / Windhoek |
| Charges |
US$10 - $20 |
ZAR70 - 120 |
| |
| Zone 2 |
From Brazzaville / Dar es Salaam / Douala / Entebbe / Kinshasa / Libreville / Nairobi / Pointe Noire to Johannesburg |
From Johannesburg to Brazzaville / Dar es Salaam / Douala / Entebbe / Kinshasa / Libreville / Nairobi / Pointe Noire |
| Charges |
US$10 - $20 |
ZAR90 - 150 |
| |
| Zone 3 |
From Luanda / Mauritius to Johannesburg |
From Johannesburg to Luanda / Mauritius |
| Charges |
US$10 - $20 |
ZAR120 - 240 |
| |
| Zone 4 |
From Abidjan / Accra / Cotonou / Dakar / Lagos to Johannesburg |
From Johannesburg to Abidjan / Accra / Cotonou / Dakar / Lagos |
| Charges |
US$15 - $30 |
ZAR100 - 250 |
| |
| Inflight Services |
| |
Business Class |
Economy Class |
|
| Breakfast |
Free |
Free |
|
| Lunch |
Free |
Free |
|
| Dinner |
Free |
Free |
|
| Special Meals |
Free |
Free |
Must be ordered 72 hrs prior to departure. Not guaranteed. |
| Snacks |
Free |
Free |
|
| Drinks |
Free |
Free |
|
| Liquor, Wine & Beer |
Free |
Free |
|
| Movies, Music & Games |
Free |
Free |
|
| Headsets |
Free |
Free |
|
| Amenity Kits |
Free |
Free |
|
| Pillows & Blankets |
Free |
Free |
|
| |
| Voyager Services |
| Award Redemption |
ZAR175 |
For awards issued less than 14 days prior to departure. |
| |
ZAR300 |
For awards issued less than 7 days prior to departure. |
| |
ZAR500 |
For awards issued less than 24 hours prior to departure. |
| Purchase Miles |
ZAR250 per 1000 miles |
|
| Replace Card |
ZAR100 |
|
| Award Reversal |
ZAR185 |
Must be completed within 30 days of withdrawal. |
| Click HERE for complete Voyager Terms & Conditions. |
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