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Manage my booking allows you to:
- Change domestic bookings
- Retrieve and pay for your bookings
- View details of your travel itinerary
- Advanced Seat Reservation: Book your favourite seat in an interactive seating plan!
- Make meal requests from a list of available special dietary meals
- Provide Advance Passenger Information (e.g. passport and other details), when travelling to international destinations.
- Add a Voyager or partner airline frequent flyer number to ensure receipt of tier miles and Voyager Miles
- Email your itinerary to colleagues, friends and family.
- View check-in times and information about On-line Check-in and;
- Customer Self-service Check-in machines
- Request a tax Invoice for flysaa.com bookings
- Check-in for your flight on-line and print your boarding pass (where available) before going to the airport.
- Obtain baggage information including allowances or restrictions.
- Access real-time departures and arrivals information.
- Change your flights, upgrade your cabin class with Voyager Miles and claim refunds
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| To access Manage My Booking, you must provide your booking reference and last name. So long as your booking was made directly with South African Airways, your booking reference can be found on your ticket (in an area called 'PNR code' or 'Locator') or on your e-ticket itinerary receipt. The reference is a series of six characters containing letters and numbers.
If you are unable to see this reference on any of your documentation, please contact your nearest Call Centre who will have a record of it.
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You can access Manage My Booking to view any flights on your booking, provided there is at least one flight with a South African Airways flight number.
Seat and meal requests, On-line Check-in, where available, can only be used on flights with a South African Airways flight number.
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| For now you can only access and ‘Manage’ your reservation if you would like to view any flights on your booking, request a meal, book a seat or purchase excess baggage. All bookings on operating SAA flights can check-in on line using their surname and electronic ticket number. |
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| You cannot use Manage My Booking for flights which have been flown or cancelled. |
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| You will be notified of any flight or date change to your booking by e-mail. |
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| Whilst we will do all we can to satisfy your request, the delivery of seat requests cannot be guaranteed due to operational and safety reasons. Depending on your booking class, a fee may apply for seat selection. |
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Special meal requests are unavailable on all routes if your flight is due to depart within 72 hours.
Please note: Special meal requests on South African Airways flights operated by our partner airlines may differ. Certain flights do only serve snacks and Meals are therefore not available.
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From selected locations, customers using Online Check-in can print their own boarding pass at home or in the office and go straight to the security area on arrival. This then saves the customer visiting a Customer Self-Service Check-in kiosk at the airport to collect their boarding pass.
The Online boarding pass needs to be printed on plain white A4 or letter paper and includes a unique 2D barcode, which will be scanned by airport security staff and checked off against information already in the system.
The technology that is being used, along with the requirement for an approved type of photographic ID, means that customers can be reassured that security is in no way being com-promised.
Customers with onward flights
If the Online boarding pass service is not available from the location that your onward journey or return journey departs, customers will need to collect their boarding passes for their onward/return journeys from a check-in or a Self-Service Check-in kiosk where available.
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